Remote Support

Remote support from Ke-Designz allows a support professional in another location to view your computer screen and work on your computer over a secure connection.

By using remote support from Ke-Designz, you agree that during this session, the support professional may start the recording function. This will result in your communications being recorded and logged by the Remote Support session. You may request that a link to this recording be e-mailed to you after the session. If you do not agree to the possibility of recording, please do not accept the Ke-Designz agreement below.

By selecting one of the “Start QuickJoin Session” or “Start QuickSupport Session” options on the right, you agree that during this session, the support professional may capture audio recordings, screenshots, screen recordings, and/or video recordings for quality and/or training purposes.

If you choose not to consent to audio recordings, screenshots, screen recordings, and/or video recordings, please request another quality support options such as chat or phone support.

Before your session, please close all documents or windows that may contain personal or private information.

Note: TeamViewer QuickJoin and TeamViewer QuickSupport are third-party remote assistance and/or connection products that are currently used to provide remote support and/or training to Ke-Designz customers. Ke-Designz support uses the latest version of TeamViewer as the primary remote desktop tool to troubleshoot and resolve customer issues.

With TeamViewer, Ke-Designz support professionals can view or share control of the remote computer, chat, and highlight sections of the customer’s screen without the need to pre-install software.

TeamViewer QuickJoin and TeamViewer QuickSupport are different from other remote assistance and/or connection products from TeamViewer and other companies in that it is a reactive, permission-based support tool. No permanent software is installed on customer’s computer and/or device in order to deliver support that requires remote access, and Ke-Designz support professionals can only remotely access a customer’s computer and/or device with that customer’s explicit permission – permission that must be granted each and every time a customer requests support. Remote support from Ke-Designz will be initiated from this site only.

This product information should not be considered an endorsement or support by Ke-Designz. Ke-Designz may discontinue the use of this tool without prior notice.